Ackerman Security SystemsComplaints and Reviews

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I have two bad sensors that Ackerman refuses to repair/replace without charging an arm and a leg. My alarm would go off for no reason! If I'm at work or out of town, I can't tell if it's a bad sensor or someone breaking into my home. So Ackerman says they'll send the police out. What they don't tell you is if the police don't find anything, you never get a call back. So you're sitting on... Read more

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I signed a contract with Ackerman for my service but what they don't tell you is this doesn't include the equipment - only the monitoring service. I've had two sensors go bad within the first year and they won't replace them unless I pay extra. And by extra I mean about $100 just for them to come out and inspect their own equipment. If they won't service their own equipment, what's the point? ... Read more

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I have had Ackerman Security for over 4 years. I signed a 3 year contract initially back in 2011 (even though the sensors/pads were there from previous owner). I didn't realize that they put me on auto-renewable annual contract after the 3 year ended. Now I am trying to cancel the service and switch to ADT and Ackerman is making me pay for the full year. Beware of the fine print when you sign the... Read more

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I was told by their desperate lying salesman that I would get 3 month's monitoring up front at no charge and half price for the radio unit which was $99.00 as I am on a fixed income.like alot of other people,however,upon checking my account,I found the withdrew an additional $86.00,the price for 3 month's if monitoring.I've called them atleast 4 time's and was told the money would be refunded and... Read more

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I have been with Ackerman now for about 6 months. They told me that because I had an existing security system, a new one was not needed. Upon 1 week after installing the additional equipment, one of my sensors failed to work. I called Ackerman to fix the issue and they wanted to charge me $90 just to check it out and whatever cost for the part. I asked why the sensor wasn't detected as being... Read more

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Upon purchase my system over 2 years ago it was explained to me that I didn't have a contract after 2 years and now that I'm moving from my home I was trying to cancel my service and now Ackerman is explaining to me that there's a penalty that I have to pay. I understand that it may be in writing but I was promised that I wouldn't have a long term contract and told to sign papers. I was,lied to... Read more

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Ackerman Security has refused to issue a refund for a cancelled contract. I informed a customer representative three months before renewal date that I wanted the contract to be cancelled. I was not informed that a letter was required for official cancellation. I received a renewal charge in September which I called about as soon as I discovered the charge. I was told that I would need to send a... Read more

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I had requested an Ackerman Security sign at the front to replace one that broke after a tree had fallen on it. I called Ackerman in June 2015 requesting for one sign to replace the broken sign, but never received it. I called again in July 2015 and was informed by Ackerman that the request will be dealt with. I still had not received it after a month, and I called again in August 2015 and was... Read more

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I signed up with Ackerman approximately 30 days ago; My forgot and went into rooms with motion sensors while the alarm set on AWAY...and nothing happened. I called your service to report it and your employee told me I was not setting the alarm correctly; that setting the alarm at bedtime I needed to open and close the door to trick the system that I was AWAY....PLEASE. I report it to Ronnie Wells... Read more

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I called Ackerman for a quote a few days ago but didn't sign up. Since then, my cellphone has been ringing frequently with robot telemarketer calls (unrelated or marginally related to security systems). Calls like this have been extremely rare in the ten years I've had this number, so Ackerman must have sold it after I gave it to them. There really is no other reasonable explanation that makes... Read more

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