Ackerman Security Systems
Ackerman Security Systems Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ackerman Security Systems has 1.9 star rating based on 91 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Inexpensive monthly monitoring, Monthly price, Reliable company with affordable monitoring.
Cons: Are liars, Horrible customer service, Myackerman website fraught with security issues.Recent recommendations regarding this business are as follows: "Find another security company! Ackerman tried to charge me $150 in false alarm bills when they failed to correctly transfer my home number to ADT during their purchase of Ackerman. Also, there is no answer at Ackerman's customer support number on their website and emails are bounced back from their listed email address.", "Over priced, horrible billiing & collections, stay away.", "Avoid them", "Do not use this company", "Don’t give this company your business".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ackerman Security Systems has 1.9 star rating based on 91 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Inexpensive monthly monitoring, Monthly price, Reliable company with affordable monitoring.
Cons: Are liars, Horrible customer service, Myackerman website fraught with security issues.Recent recommendations regarding this business are as follows: "Find another security company! Ackerman tried to charge me $150 in false alarm bills when they failed to correctly transfer my home number to ADT during their purchase of Ackerman. Also, there is no answer at Ackerman's customer support number on their website and emails are bounced back from their listed email address.", "Over priced, horrible billiing & collections, stay away.", "Avoid them", "Do not use this company", "Don’t give this company your business".
Most users ask Ackerman Security Systems for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Atlanta, GeorgiaMischarges
Preferred solution: Full refund
User's recommendation: Find another security company! Ackerman tried to charge me $150 in false alarm bills when they failed to correctly transfer my home number to ADT during their purchase of Ackerman. Also, there is no answer at Ackerman's customer support number on their website and emails are bounced back from their listed email address.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad service all around
I requested a transfer feb 2 2021 and have signed documents from the company for the transfer but yet no technician had been sent or phone calls have been received on my service I waited patiently
After waiting I have made several attempts since feb 2 2021 and have got nothing but promised phone calls from a loyalty department no calls or emails were ever returned
So today I called once again still waiting patiently a whole year and some months todays date april 25 2022
I finally spoke to a manager and he stated I had only called once !!!!??? In January which is a lie !!!
Also stated I would only be reimbursed for 4 months since the beginning of 2022 also stating they sent me a cancellation letter that I was never aware of because I was transferring service not canceling but yet my service hasnt worked in over a year plus he stated they were figuring it out and would get back to me today no one has reached back to me
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaCancellation over 1 year and 2 months
- Bad service all around
Preferred solution: Full refund
Horrible billing, poor onine account access
User's recommendation: Over priced, horrible billiing & collections, stay away.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lithonia, GeorgiaTechnicians do not have the competencies to address issues, supervisor provided inaccurate information, awful customer service blatant disregard for customers time, comfort and safety
Ackerman contacted me twice to schedule a mandatory upgrade and both times called the day of the upgrade to indicate they did not have the equipment (I blocked off 4 hours in the middle of the day twice). On the third occasion the Technician completed the upgrade and immediately after he left my system started beeping.
While on the phone with Ackerman, the police came to my house indicating that a distress signal had been received. After being on hold for nearly an hour they call just dropped. I had to figure out how to power down the system after the video they sent me was of no use. They then schedule me for over a week later to fix, I demanded they come out immediately so they came back out two days later.
That technician indicated the previous Technician had removed the T10 unit so there was a communications error that he had fixed and the low battery beeping would stop shortly, he also indicated that the previous Tech had changed the distress code to my code, so each time I attempted to deactivate the system to stop the beeping it was sending a distress code. Well, after the second Tech left the beeping continued and I once again had to call and request assistance and explain once again (guess they don't keep customer notes), power down the system (from basement and control pad). A third Technician came out and assured the issue had been resolved by him removing the landland link and the beep was just a low battery and would stop once the battery is charged (I requested they bring a battery so no beep would occur prior to them leaving) that lied and stated all batteries are dead until charged by system. I know that is a lye because I HAD to purchase that battery from Batteries Plus because Ackerman does not supply them and when installed it immediately stopped the beeping.
Well the beeping continued and I was up all night hitting status to get it to go off. I called Ackerman and they just indicated we'll get back with you.
Still havent heard from this. I will be cancelling this service today to many other companies out there to contend with this fiasco!
User's recommendation: Do not use this company
They keep billing me even though I canceled months ago
User's recommendation: Avoid them
Non renewal of alarm service agreement
Preferred solution: None renewal of agreement
This company is bad business
Preferred solution: Full refund
User's recommendation: Don’t give this company your business
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rockville, MarylandUnacceptable service
Preferred solution: Deliver product or service ordered
User's recommendation: Would not recommend.
Battery issue
Preferred solution: Help
To get a refund
I don’t know jet , I haven’t get a response!!!!!
- Reliable company with affordable monitoring
- Monthly price
Preferred solution: Just a $155.00 refund ASAP please
User's recommendation: I will recommend this service to everyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisgusting customer service
- Service
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Woodstock, GeorgiaCannot speak with a customer service rep. waited on the phone 30 minutes.
Preferred solution: My Certificate of Installation for my property at 140 Cornerstone Place, Woodstock, GA. 30188
User's recommendation: Do not do business with this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCANCELLATION NOT DONE!
Preferred solution: Full refund
User's recommendation: Worst company to do business with - save your money!!!!
panel chime chirping @4am today
Cancellation Policy
User's recommendation: Stay away from this company
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