filters
state:
Show
city:
Show
category:
Show
product:
Show
Hello, my question is: when I have an issue with my alarm and I call to get assistance from y'all is it my reIsponsibility to do the repair? At 1:00 am this morning,22 September 2017, my alarm woke me up to tell me the internal battery needed to be replaced. When I...
Read more
#1105594
Reply to reviews
If you sign your contract you have 3 days from the time you sign to cancel and Saturday is included. Scheduled my initial appointment on 3rd day not knowing because I received no copy of contract (earliest available) and Tech arrived in the afternoon 2 1/2 hours late....
Read more
1.4
#1058298
Reply to reviews
Ackerman Security violated Georgia Contract Law regarding Auto Renewal of the contract. According to the law, the company is obligated to clearly and conspicuously dosclose the terms of the Auto Renewal agreement in the contract GA 12-13-2. Ackerman is obligated to...
Read more
1.0
#1043115
Reply to reviews

Everything Sucks About This Company Review

Ackerman Security Systems
#895588
1.1
Details
Run don't walk. What amazes me is how they are still in business. Unethical and makes more promises than ever. Well broken promises. Seriously how is this company in business ?!!! Lesson learned. I'll do much better homework before selecting another alarm company They suck!!!!
Comment
Show
Advertised vs Delivered
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Reliability
Staff
Value for money

Hen04111 Review

Ackerman Security Systems
#894992
1.5
Details
Awful customer support. Tech won't call back. A ripoff!!
Comment
Show
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Ackerman Security Systems Refer A Friend Referral Program Review

Ackerman Security Systems
#857907
I give them a referral and never received my money.bad customer service
Comment
Show

Ackerman Security Systems Alarm Monitoring Review

Ackerman Security Systems
#660283
I was assured by Ackurman sales man that Im getting a month to month monitoring service with no contract. After a year and a half I tried to cancel they told me. I can't because I have a contract.
Comment
Show
NEVER use Ackerman. They are scam artist and lock you into these ridiculous 3 year contracts. I was told by my installer that if I moved out of their network area then i would not be held to the contract. One year later I moved to North Carolina (which they do not...
Read more
Anonymous
Anonymous

I couldn't agree more! did you get out of the contract and did they come after you for the balance?

rollo2016
rollo2016

Correct---never pay for something you do not owe. Just make sure they do not have your credit card info, etc. if you made the mistake of having them automatically charge it ea...

1.0
#1037231
Reply to reviews
New billing method (started in February) not explained to customer on bill. The bill indicates balance due is 2 times the monthly charge. On inquiry to Ackerman, I was told that billing is a month in advance, which I already knew. However, they have started billing 2...
Read more
3.3
#1017774
Reply to reviews
We were Ackerman customers for several years. They updated our system at our request. Several of the check points failed to operate. We were without our system for over a month. They made but failed to keep many appointments to repair. When they did come- several...
Read more
100Silverlake
100Silverlake

My February and March bill was doubled what it usually is. When I called to find out why, I was told Ackerman bills a month in advance. These bills were 2 months in advance. ...

#1007964
Reply to reviews
I received a letter stating the company was upgraded from2G to 4G and they needed to come upgrade my system. The first appointment was scheduled for November 19(?). No show, no call. I called again the rep asked me why I didn't call back! Okay next appointment set for...
Read more
Anonymous
GB

You are lucky they did not come. You would have got tricked into a 3 yr contract you never signed up for. I'm trying to find 40 or more to start a class action for falsifying ...

#978042
Reply to reviews
I do not recommend Ackerman. When I ordered service I signed and agreed to 1-year service and it was not explained that if the battery goes out I would have to pay $89.95 first 30 minutes and the battery. Now, my battery is out and called them to ask how to change it...
Read more
Anonymous
Anonymous

I am facing the similar issue.Did you went for legal action?

1.3
I didn't like
  • I signed 1 yr not 3 yr contract
  • Fine print in contract
#976783
Reply to reviews
I'd had Ackerman at my primary residence for 10+ years. When I was moving to another home (before selling the first) I called Ackerman and asked if they could activate the (already-installed) system at the new house, and was told "Of course! We'll send someone...
Read more
2.0
I liked
  • Initial installation
I didn't like
  • Deception when i asked for service at new home
#960510
Reply to reviews
I have had several security systems before ADT, Protect America and Infiniti and my Ackerman system is the best by far. First Ackerman does not lock you into an extended contract that you can't get out of without paying outrageous cancellation fees. The monitoring of...
Read more
4.9
#949035
Reply to reviews