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1.2

I do not recommend Ackerman. When I ordered service I signed and agreed to 1-year service and it was not explained that if the battery goes out I would have to pay $89.95 first 30 minutes and the battery.

Now, my battery is out and called them to ask how to change it was told I need to pay this 89.95 plus to send a rep out or risk fixing myself and if mess it up I'm on my own. I explained I was not aware of this extra if a battery goes out. Then I asked what to do if I cancel my contract and was told I'm in a 3-year agreement so I would have to pay out contract adds up to about $800. Well I know for a fact I did not sign a 3-year contract with this company even though the rep had to email me a page he claims the rep must not leave with me.

Yeah right! The page he sent shows 3 years.... I did not sign 3-year agreements with any company. Now I am stuck either pay the monthly fee with no service or pay to have the battery replaced or pay $800 to get out the contract.

I have read other online posts who encountered the same thing, 1 yr to a 3 yr without them knowing. I think I am going to seek counsel for legal action.

This is not right to treat consumers like this. I will fight back against this.

Reason of review: Warranty issue.

Monetary Loss: $862.

Preferred solution: Let me out my contract that expired 12/3/2016, 1 year, according to the agreement with the consultant..

Ackerman Security Systems Cons: Fine print in contract, I signed 1 yr not 3 yr contract.

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Ackerman2018

Hello, Thank you for your feedback. We do have other service options if you were interested.

We have the Gold RSA (Repair Service Agreement) plan. Itโ€™s $9 a month to reduce the technician cost to $25 for normal wear and tear equipment malfunctions. Please call 800-552-1111 if you'd like to add the RSA.

We'd like every customer to have a 5-star experience. Thank you, Your Ackerman Security

Guest

I am facing the similar issue.Did you went for legal action?

Guest
reply icon Replying to comment of Guest-1272305

Yes I did but was told I needed to find at least 40 people with similar issue in order to open a class action law suit. I reached out to news channel have not heard back.

I plan on reaching out to personal attorneys to see if someone will pick up my case for the forged signature on the contract page never left with me. Class action would be the way to go because I know its not just me that has been taken advantage of.

Ackerman2018
reply icon Replying to comment of Guest-1272923

Hello, Iโ€™m new to this platform and would like to research these claims to prevent the same issues from happening to others and to resolve your concerns if you havenโ€™t already received resolution. Please send me your contact information so I can assist.

We aim to give every customer 5-star service and want to correct any errors within our control. Sincerely, Ackerman Security

Ackerman2018
reply icon Replying to comment of Guest-1272305

Hello, Iโ€™m new to this platform and would like to research these claims to prevent the same issues from happening to others and to resolve your concerns if you havenโ€™t already received resolution. Please send me your contact information so I can assist.

We aim to give every customer 5-star service and want to correct any errors within our control. Sincerely, Ackerman Security

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