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2.3

October 2017 I abandoned AT&T internet for Direct TV; did not realize my security monitoring was connected to an AT&T landline #. Also did not realize I had no security system monitoring until alarm went off middle of the night and my daughter was home alone and police never came!

Called next day to complain and was told that Ackerman had actually never successfully pinged my house since October 2017. If they regularly ping your house how on earth did they not contact us to tell us something was wrong and to arrange a technician to visit! Mean time I faithfully auto-paid every quarter until I realized no service. Now they have collections after me for $90.69.

I called to demand $627.87 paid them for service since 10/1/17 + write off the $90.69 and all they would do is transfer me to the customer loyalty dept. to try to sell me some new cell based equipment. I was very clear I was demanding a refund and I wanted my account closed. LOUSY CUSTOMER SERVICE.

Not only no refund - they want MORE money. Are they insane or just not listening?

Reason of review: Poor customer service.

Monetary Loss: $719.

Preferred solution: Full refund.

Ackerman Security Systems Pros: Inexpensive monthly monitoring.

Ackerman Security Systems Cons: Expensive initial equipment, Horrible customer service, Do not ensure your monitoring is active.

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Ackerman2018

Let us research these concerns and get to the bottom of your specific case. As a business, we do have agreements signed to abide by.

However, if there is anything we can do for your situation we'll have an expert reach out to assist. Simply email your contact information to marketing@ackermansecurity.com.

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