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The 30-second alarm guarantee is all marketing hype. When you challenge them on it they will use all kinds of excuses, it is your alarm equipment ( which they say they can come check for a 75 service fee ), it is the weather, the phone company etc. It is a joke. The...
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#1245470
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Ackerman Security is absolutely the worst security company. Functionality of the Total Connect feature stopped working. Technician has been onsite four times and has not fixed the problem. Now, I have discovered that monitoring is not working. The alarm "went off" and...
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1.5
I didn't like
  • Service
#1165634
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Ackerman Security Systems - Commendation for an employee

On Sept 27th, I spoke with Constance regarding no power on my alarm panel. Constance walked my son through an immediate fix, so I could activate my alarm. She was knowledgeable, courteous and very helpful. Because of her I feel safe in my house tonight. Constance is a great employee, with great customer skills. Kudos to Constance Jacqueline McCorkle
#1107295
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Hello, my question is: when I have an issue with my alarm and I call to get assistance from y'all is it my reIsponsibility to do the repair? At 1:00 am this morning,22 September 2017, my alarm woke me up to tell me the internal battery needed to be replaced. When I...
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Anonymous
***

THEY ARE THE WORST! very shady

buddybaker460_29
buddybaker460_29

they are a very shaddy company!!

#1105594
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If you sign your contract you have 3 days from the time you sign to cancel and Saturday is included. Scheduled my initial appointment on 3rd day not knowing because I received no copy of contract (earliest available) and Tech arrived in the afternoon 2 1/2 hours late....
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1.4
#1058298
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Ackerman Security violated Georgia Contract Law regarding Auto Renewal of the contract. According to the law, the company is obligated to clearly and conspicuously dosclose the terms of the Auto Renewal agreement in the contract GA 12-13-2. Ackerman is obligated to...
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1.0
#1043115
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NEVER use Ackerman. They are scam artist and lock you into these ridiculous 3 year contracts. I was told by my installer that if I moved out of their network area then i would not be held to the contract. One year later I moved to North Carolina (which they do not...
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Anonymous
Anonymous

I couldn't agree more! did you get out of the contract and did they come after you for the balance?

rollo2016
rollo2016

Correct---never pay for something you do not owe. Just make sure they do not have your credit card info, etc. if you made the mistake of having them automatically charge it ea...

1.0
#1037231
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New billing method (started in February) not explained to customer on bill. The bill indicates balance due is 2 times the monthly charge. On inquiry to Ackerman, I was told that billing is a month in advance, which I already knew. However, they have started billing 2...
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3.3
#1017774
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We were Ackerman customers for several years. They updated our system at our request. Several of the check points failed to operate. We were without our system for over a month. They made but failed to keep many appointments to repair. When they did come- several...
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100Silverlake
100Silverlake

My February and March bill was doubled what it usually is. When I called to find out why, I was told Ackerman bills a month in advance. These bills were 2 months in advance. ...

#1007964
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Contact Ackerman Security Systems

Mailing Address:
Ackerman Security
1346 Oakbrook Drive, Suite 175
Norcross, Georgia 30093
United States
Phone:
(770) 552-1111
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I received a letter stating the company was upgraded from2G to 4G and they needed to come upgrade my system. The first appointment was scheduled for November 19(?). No show, no call. I called again the rep asked me why I didn't call back! Okay next appointment set for...
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Anonymous
GB

You are lucky they did not come. You would have got tricked into a 3 yr contract you never signed up for. I'm trying to find 40 or more to start a class action for falsifying ...

#978042
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