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The way this company operates should be a scam. They 'automatically ENROLL' you into a contract without any communication to let you know prior.

They require a '60 days snail mail written notice' in order to cancel the service in the hope that people miss this window of time and then again 'automatically enroll them into another year of service!'. They are not a honest company with the way they run their business!

A bunch of *** g scam artists! You're basically f&$_@***g asking me to pay you for the service that you're not providing!

Location: 1346 Oakbrook Dr #175, Norcross, GA 30093, USA

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Ackerman2018

Hello, I'm sorry to hear about your dissatisfaction with us. I requested that our Customer Loyalty Manager research your account and review your agreement, so we can do all that we can.

Our policy requires that we have written request from the account owner of record in order to terminate alarm services so that we can be sure that if anything happens, we have something in writing with your signature stating you wanted the account discontinued. The process to shut down a system is not instant, so we request advance notice before cancellation. Until that document has been received and the agreement satisfied, we cannot legally cancel service. Though we aim to make every customer feel valued, we are unable to satisfy this request.

As soon a letter is received and the agreement is satisfied, we are vigilant in discontinuing service and ending charges.

I apologize for this confusion. Sincerely, Ackerman Security

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